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At Green Brook Insurance, we charge new clients a one-time policy or “service” fee of $150 to support exceptional customer service. This fee funds the work of the Client Care Team and helps maintain the high level of service our clients count on. The Client Care Team provides accessible, responsive, and thoughtful care to handle all insurance-related inquiries and policy adjustments. Clients can choose the communication methods that work best for them—whether call, text, online chat, or email. This variety ensures that clients can get help in the ways that are easiest and most comfortable for them.
State regulations, including those in Illinois, permit insurance agencies to charge policy fees, provided they are disclosed transparently to customers up front. These fees help sustain high service standards and ensure we can continue offering the personalized, reliable solutions that protect our clients’ assets.